Need a hand with PinBack? Email support@boujeeunicorns.com.
Include your app version from Settings → Build, device and operating-system version, what you expected, what happened and approximate time of the problem. Redact private content from screenshots. Never send sign-in codes, passwords or API keys.
Quick help
I cannot sign in
Check the email address you entered and your spam folder, then request a fresh sign-in code. Use the newest code. If it still fails, contact support with the time and any error message.
My pins are not syncing
Check your internet connection and confirm you use the same account on each device. Allow pending changes to sync. Photos attached on one phone do not sync as image files to another. Avoid uninstalling while you have unsynced pins or local photos you want to keep.
A forwarded email did not become a pin
In Settings → Forward to PinBack, check the private forwarding address and confirm the address you sent from is allowed. A rejected sender does not create a pin. If you contact support, include the approximate send time and sender address rather than forwarding sensitive message contents.
A daily summary or reminder is missing
Check whether daily summaries are enabled, the recipient address, summary time and timezone, and the recipient’s spam folder. For device reminders, check PinBack’s notification permission, the pin’s reminder/deadline and quiet hours. Email summaries and local reminders are separate features.
AI suggestions are unavailable or incorrect
Check Settings → AI suggestions. Suggestions require permission and connectivity. You can enter the pin’s details yourself, and you should review suggested deadlines and categories. Turn the option off to stop new suggestion requests after the setting saves.
A saved item will not reopen
Some apps share a direct link; others provide only text or an app-level link. PinBack cannot recreate access to content removed or restricted by the source app. The original app may require you to sign in.
Your information, your choices
Privacy or security concerns
Email privacy@boujeeunicorns.com. If account deletion fails or you can still access an account after deletion, tell us so we can investigate. We will not ask for your sign-in code.
For studio questions, contact hello@boujeeunicorns.com.