You can initiate permanent deletion from inside PinBack. You do not need to email us to start the normal in-app process.
Before you delete
Use Get a copy of my data first if you want to keep your stored information. Save local photos separately; image files are not included in the JSON export. Account deletion is permanent and is different from deleting a single pin.
Delete from Settings
- Open PinBack and sign in to the account you want to delete.
- Open Settings → Privacy & data → Delete my account.
- Read the deletion information and type DELETE to confirm.
- Choose the final delete action and wait for the result. Keep an internet connection while it runs.
What the process removes
The deletion process permanently removes your active PinBack database account and its pins, preferences, forwarding address configuration, allowed-sender list, associated email-capture records and daily-summary delivery records. It also requests deletion of your Clerk sign-in identity. If an error appears or account access remains, contact privacy@boujeeunicorns.com so we can investigate and finish the request. An error can occur after some information has already been removed.
Device copies and other retained records
Server-account deletion does not guarantee that local pins, cached information, reminders or photo files have been erased from every device. Remove PinBack’s local app data on each device if you want those copies removed. On iOS, deleting the app removes its local app data; offloading the app keeps its documents and data. Separately remove exported files or operating-system backups you no longer want.
Provider logs, retained email, backups and support correspondence follow separate retention arrangements described in the Privacy Policy. Emails already delivered to an inbox and copies shared outside PinBack cannot be recalled by deleting the account.
If you cannot use the app
Email privacy@boujeeunicorns.com, preferably from your account email, and request account deletion. We may verify ownership before acting. Never include a sign-in code. This is an alternative help route; the in-app option remains available.
Signing out, uninstalling and subscriptions
Signing out or uninstalling alone does not delete the account stored by the service. If you have a store-billed subscription, cancel it separately through the store. Account deletion does not itself cancel store billing.